FAQ

- Most orders will ship within 1-4 business days.

- Preordered titles will be shipped on or within 2-3 business days of their on-sale date .

- Backordered titles will be shipped as soon as they become available. If a backordered title is not available within 90 days, that portion of your order will be canceled, and you will not be charged for the item.

Please note: Business days for order processing are from Monday to Friday, excluding holidays.

At How to Draw Cool Stuff, we’re all about getting your books to you fast and efficiently—because waiting is the worst. To make that happen, we ship through multiple distribution partners, including Ingram wholesalers and Amazon warehouses.

So, if your package shows up wearing an Amazon, Walmart, or some other retailer's branding—don’t panic! It’s just our ultra-optimized shipping system at work. Inside that box? The exact How to Draw Cool Stuff book you ordered, waiting to level up your drawing skills.

We appreciate your support and hope you love your new book! And if your delivery person gives you a mysterious knowing nod—just roll with it. 😎

Once your order ships, you’ll get a confirmation email filled with all the exciting details—like where your book is, where it’s headed, and maybe even what it had for breakfast.

• If you chose UPS Ground or an expedited shipping option, your email will include a tracking number and a fancy link so you can obsessively refresh and watch your package’s journey in real time.
• If your order is taking a detour or seems to be on an unexpected adventure, we’ve got your back! Our customer service heroes are standing by, ready to help.

📧 Need answers? Reach us at office@librarytales.com—because no one should have to wonder where their book is for too long!

For books that aren’t quite out yet, pre-orders ensure you’ll get your copy ASAP when they drop. Here’s how it works:

• As soon as the book is officially released, we process your payment and ship your order within three business days.
• The moment your book embarks on its journey to you, you’ll get a shipping confirmation email—so you can start eagerly waiting by the door.

Patience is a virtue, but don’t worry—we’ll make sure your book gets to you as soon as humanly (or robotically) possible!

Yes, you can cancel your order—but speed is key! If you need to make changes or call it off, email us at office@librarytales.com ASAP with:

• Your order number (if you have it!)
  If not, give us as many details as possible—payment method, book title, your full shipping address, etc.

PLEASE NOTE:

If your order is already being packed up or has hit the road, we might not be able to stop it. So, the sooner you reach out, the better!

Act fast, and we’ll do our best to help.

We do not sell eBooks—no PDFs, no downloads, no secret digital vaults. If you stumble across a digital version of How to Draw Cool Stuff, red flag! It’s probably a pirated copy or a counterfeit, and that’s a no-go.

If you spot one, please report it. This ensures that artists, educators, and readers like you get the high-quality content they deserve.

Thanks for your support! Together, we’ll keep How to Draw Cool Stuff authentic, awesome, and only available in print! 

If you need to return a book, don’t worry—we get it! Here’s the deal:

• You’ve got 30 days from the original purchase date to send it back.
• The book must be new, unopened, and include all original components (no coffee stains, no dog-eared pages, and definitely no sketches inside—we see you, doodlers).
• Include a copy of your original packing slip to make things smooth and easy.
• Use a trackable shipping service (USPS Priority Mail, UPS Ground, etc.) so your book doesn’t get lost in the void.

We’ll refund the cost of the book and any applicable sales tax—but shipping, handling, and return freight charges are non-refundable.

💡 Pro Tip: Keep a copy of your return tracking number just in case. Once we get your book and confirm it’s still in mint condition, we’ll process your refund to the original payment method within 4-6 weeks.

Yes, How to Draw Cool Stuff does ship to prisons and detention centers. Before placing an order, please check the specific mail requirements of the facility to ensure compliance. Be sure to include the recipient’s full name and the complete delivery address, using any necessary abbreviations as required by the institution.

If an order is refused by the facility for any reason, it will be automatically returned to us. In such cases, we will issue a credit to the original payment method for the value of the book(s) and any applicable sales tax within 4-6 weeks of receiving the return.

⚠️ Please note: Shipping charges are non-refundable for returned orders.

or assistance with order details, address formatting, or any other support related to shipping to correctional facilities, feel free to contact our support team!

🚨 Important Notice: How to Draw Cool Stuff is BANNED in Florida 🚨

Yes, you read that right. The How to Draw Cool Stuff series is officially banned in the state of Florida (we know, get a life, Florida!). This means we cannot ship to any Florida state prisons at this time.

Why? Great question. We can only assume that teaching people how to draw cool stuff is somehow considered too radical, too creative, or maybe just too cool for Florida’s taste. Either way, we’re just as baffled as you are.

We strongly believe that art should be accessible to everyone, including those in correctional facilities who could benefit from creative expression. If the policy ever changes, we’ll update this page and/or throw a well-deserved celebration on social media—because let’s be honest, this ban deserves to be reversed.

Until then, if you have any questions or need assistance, feel free to reach out. And if you happen to know someone in charge of these decisions, maybe send them a sketchbook and a little encouragement.

If you need to reproduce a portion of a How to Draw Cool Stuff book for academic purposes, we’re happy to help.

For classroom use and photocopying requests, please contact office@librarytales.com. Our team will review your request and assist you with the necessary permissions.

Want to place a purchase order for your school or library? First, you’ll need an account with How to Draw Cool Stuff—because we like to keep things official (and also because our accountant insists).

If you already have an account, just log in with your customer number like a VIP. If not, don’t worry! Just email accounts@librarytales.com, and we’ll send you an application—no secret handshake required.

You can reach out to Catherine V. Holmes and the How to Draw Cool Stuff team by visiting our Contact Us page.

Yes, absolutely! Whether you're a business, a non-profit, or just someone who really, really loves bulk book orders, we’ve got you covered. Need books for giveaways, staff development, or that promotional stunt you’re planning? We’re in! (Well, we’ll provide the books—you handle the stunt.)

For details on corporate purchasing, bulk discounts, and setting up an account, email our New Account representative at accounts@librarytales.com. Be sure to include your full name, business name, address, and a contact number so we can assist you efficiently (and not just send a carrier pigeon).

We’d love to help you make a big impression—whether it’s on clients, employees, or an entire conference room full of people nodding in appreciation at your excellent taste in drawing books. Reach out, and our team will happily guide you through the process!

We’re always excited to explore international sales and foreign language reprint rights for How to Draw Cool Stuff titles! If you're interested in translating and publishing our books in another language, drop us a line atrights@librarytales.com.

Our rights team will be happy to assist you, answer your questions, and guide you through the process.